Job Description

Company :

Vantage Automotive Limited

"Build the Future of Automotive with Us."

Vantage Automotive Limited, a proud member of Sime Motors Singapore, is the official distributor for BYD and Denza. We’re not just about cars—we’re about people, innovation, and service excellence. Our Quick Lane Service Centre delivers fast, reliable roadside assistance and aftersales care, backed by a team that puts customers first .

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You’ll Be Doing

As a Customer Service Ambassador, you are responsible for welcoming customers, managing their inquiries, coordinating service appointments, assisting with payment transactions, and ensuring a smooth experience throughout the service journey. This role supports both operational and payment processes by working closely with service advisors and relevant teams to ensure customer satisfaction and overall service efficiency.

Answering Phone Calls & Attending to Customers:
Handle incoming phone calls promptly and professionally, addressing customer queries or directing them to the appropriate departments. Greet and assist walk-in customers, ensuring they receive timely support and a positive service experience.

Customer Registration:
Manage the registration process for both appointment-based and walk-in customers. Ensure all customer information is accurately recorded in the system and that they are guided appropriately through the service process.

Email Management:
Monitor and respond to emails for the respective workshops, ensuring enquiries, updates, and service-related requests are addressed efficiently and escalated when necessary.

SDMONE GO Customer Enquiry:
Primary point of contact for customer enquiries received through the SDM SG One Go App for BYD. Provide timely and accurate responses to ensure customers are well-informed and supported throughout their service journey.

Payment Processing:
Collect BYD payments efficiently, ensuring that all transactions are properly recorded and reconciled in accordance with company procedures, key into webclient and prepare the documents and pass to Siti to do the settlement and submit.

BYD Dining & Referral Vouchers Management:
Handle tracking, issuance, and redemption of dining and referral vouchers for BYD customers and maintaining accurate records.

Creation of Letter of Undertaking (LOU):
Prepare and issue Letters of Undertaking on behalf of the Body & Paint (B&P) department as required for insurance or repair-related processes

Procurement and Inventory Management of Operational Supplies: (Ad hoc)
Oversee the inventory and timely procurement of essential operational items across all brands, including carpark tickets, CSA key tags, and credit card transaction paper rolls. Ensure adequate stock levels are maintained to support smooth daily operations, seamless key management, and uninterrupted payment processing.

Undertake Any Additional Tasks Assigned by Supervisors:
Carry out any other duties or responsibilities as assigned by superiors, in support of departmental or organizational needs, ensuring flexibility and responsiveness to evolving operational requirements.

Who We’re Looking For

• Minimum O level and above

• At least 1–2 years of experience in customer service, retail, or any front‑facing hospitality role

• Prior experience in a concierge environment, reception, front desk, or guest‑relations function will be an advantage

• Strong communication and interpersonal skills, with the ability to engage guests and customers professionally.

• Customer‑centric mindset with a warm, approachable, and service‑oriented disposition.

• Ability to handle inquiries, feedback, and complaints calmly and effectively

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.

• Work with cutting-edge automotive technology.

• Grow your career in a supportive, performance-driven culture.

• Enjoy structured training, career progression, and employee benefits.

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