Job Description

Requisition ID: 180190

Job Level: Mid Level

Home District/Group: DHO Kiewit Business Services

Department: Shared Services

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Field Support/HCM Lead is responsible for training and coaching a highly engaged team of coordinators who provide quality support and outstanding customer service to all areas of the Kiewit organization.

District Overview

Kiewit Business Services is a cross-functional organization allowing growth and movement across different business services. Our shared service model empowers you to solve real business problems, innovate new solutions and drive organizational change while finding your path. We do this through open and accessible leadership, offering opportunities across teams and business services, committee involvement and a focus on customer service and continuous improvement.

Location

This is a full time in office role located on our LaVista, NE campus.

Responsibilities

• Lead a team of 3-5 coordinators, including training, mentoring, quality review, productivity guidance, and troubleshooting
• Use technology effectively to resolve service requests promptly and accurately
• Review coordinator work for accuracy and service quality; monitor workloads and provide backup as needed
• Create and maintain process documents, training materials, and work instructions
• Support testing and cutover activities for Field Support/HCM related system enhancements
• Perform data analysis and reporting to support business needs
• Maintain a strong understanding of Kiewit’s core business operations, organizational structure, and departmental functions
• Model excellent customer service and respond quickly to business-critical issues
• Identify policy gaps and process improvement opportunities; collaborate with partners to drive efficiency
• Maintain the highest level of confidentiality
• Communicate effectively across all levels of the organization and escalate critical issues to leadership in a timely manner

• Participate in collaboration and continuous improvement initiatives
• Perform other job-related tasks as needed or assigned

Qualifications

• Proficiency in Microsoft Office
• Strong attention to detail; able to analyze data and identify discrepancies
• Self-motivated with a strong sense of urgency
• Leadership skills in coaching, collaboration, decision making, and relationship building
• Excellent organization and time management; able to set goals and prioritize work
• Strong written and verbal communication; able to influence, motivate, and actively listen
• Understanding of functional and end-to-end processes
• Strong problem solving and critical thinking abilities
• Able to work accurately and independently in a fast paced, high-volume environment
• Possess excellent customer service and collaboration skills
• Ability to analyze alternatives and make sound decisions

• SAP experience
• HCM/HR/Payroll experience
• Prior experience in a shared services environment #LI-AK1

Other Requirements:

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

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