Job Description

Job Title: HR Generalist 
Job Location: Miami-USA-33142 
Work Location Type: On-Site 

 

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, recognized globally for innovation, quality, and operational excellence. Proudly named “Airline Caterer of the Year – North America” in both 2023 and 2024 , we serve leading airline customers across North and Latin America with a commitment to outstanding culinary experiences and superior service.

Our success is powered by our people. We foster a dynamic, fast-paced, and collaborative environment where talent thrives, ideas are valued, and operational excellence is a shared goal.

Role Purpose Statement

The Human Resources Representative supports the effective administration and execution of Human Resources policies, programs, and labor agreements within an airline catering or aviation services operation. This role ensures compliance with federal, state, aviation-related, and labor regulations while serving as a trusted advisor to leadership and employees. The position manages employee relations, union interactions, and high-volume recruiting activities for a fast-paced, safety-sensitive local unit.

Main Accountabilities

• HR Operations & Compliance

  • Support the implementation and day-to-day administration of Human Resources policies, procedures, and programs for both union and non-union employees across the Customer Service Center (CSC) and/or local operational units (e.g., Airline Ramp Handling, Catering Operations).
  • Ensure compliance with all applicable federal, state, and local employment laws, Department of Transportation (DOT) regulations, and company policies.
  • Partner with Subject Matter Experts (SMEs) to administer employee benefits, wage increases, leave programs, retirement plans, and other HR programs.

  Labor Relations & Employee Relations

  • Serve as first-line HR contact and liaison for union-represented and non-union employees, addressing employee concerns, grievances, and workplace issues in a timely and professional manner.
  • Assist in the administration and documentation of grievance procedures under the Master National Agreement (MNA), including investigations, meetings, and recordkeeping.
  • Support management in fostering positive labor relations and maintaining consistent application of policies and contractual obligations.
  • Attend unemployment hearings and other employment-related proceedings as required.

  Talent Acquisition & Workforce Planning

  • Lead high-volume hourly recruitment efforts to support operational staffing needs in a 24/7 airline catering environment.
  • Source, recruit, interview, and select qualified candidates for frontline and support roles, ensuring adherence to safety and compliance requirements.
  • Develop and execute staffing plans aligned with seasonal demand, flight schedules, and operational growth.
  • Analyze recruitment and retention data to improve hiring quality, reduce turnover, and expand effective recruiting pipelines and community partnerships.

  Training, Engagement & Development

  • Deliver and/or facilitate company-required, CSC-specific, and compliance-related training programs, including onboarding and operational readiness training.
  • Support the planning and rollout of employee engagement initiatives designed to improve retention, morale, and performance within a diverse, frontline workforce.
  • Partner with leadership to promote a culture of safety, accountability, and continuous improvement.

  Safety & Auditing

  • Assist with DOT random drug and alcohol testing programs, as well as company non-DOT pre-employment drug screening processes.
  • Support audits of clerical and HR administrative activities to ensure accuracy, data integrity, and adherence to company standards and regulatory requirements.

  Additional Responsibilities

  • Assist with miscellaneous HR projects, reporting, and special assignments as business needs require.

Knowledge, Skills and Experience

• Education & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and experience considered.
  • One to four years of progressive Human Resources experience, preferably in a unionized, manufacturing, transportation, food production, or aviation environment.

  Core Competencies

  • Working knowledge of federal and state employment laws, labor relations principles, and their practical application in a fast-paced operational setting.
  • Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities.
  • Excellent written and verbal communication skills; capable of effectively interacting with employees, union representatives, and all levels of management.
  • Team-oriented professional with demonstrated leadership capability and a high level of integrity.
  • Ability to work flexible hours, including early mornings, evenings, weekends, or holidays, as required by airline operations.

  Certifications

  • Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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