Job Description

Summary

The Opportunity

We are seeking a motivated, creative, and detail-oriented Retail Manager to support Hyatt’s Lifestyle Independent Collection Brands. Based in our Austin Creative Hub, you’ll collaborate closely with Design, Brand, F&B, and property teams to create compelling, cohesive retail experiences that elevate the guest journey while achieving strong financial results.

Who We Are

At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart—anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else.

The Lifestyle Group is more than a collection of hotels—it’s a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you’ll help write the next chapter of hospitality—one defined by cultural relevance, brand integrity, and transformative experiences.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. 

The Role

Reporting to the RVP Brand & Marketing, the Retail Production Manager is

responsible for development of new retail items from concept to production via interaction with internal and external partners. Retail items will include apparel, accessories and home goods.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Retail Manager oversees the full retail program for Bunkhouse-owned and managed properties, including merchandise, minibar, bodega, and e-commerce operations. This role is responsible for leading product development, vendor management, inventory oversight, pricing strategy, and retail execution to ensure cohesive, brand-aligned offerings that drive profitability and enhance the guest experience.

Key Responsibilities

• Create and manage the production calendar in collaboration with the internal design team, RVP of Brand, and external partners to ensure timely product development and delivery.

• Partner with the Design and Art Departments to develop new merchandise, including brand- led projects (e.g., custom property sweatshirts), and ensure property requests are considered.

• Source and develop new product ideas that align with brand identity; manage vendor relationships, factory allocation, and rebid processes as needed.

• Oversee product costing, including margin analysis, markups, and retail pricing to  maintain profitability.

• Coordinate order placement, production tracking, sample approvals, and on-time delivery in collaboration with creative leads, shipping partners, and warehouse managers.

• Handle all aspects of retail buy processing for properties, from PO creation to final delivery and invoicing; communicate production timelines to ensure properties can budget accordingly.

• Maintain and analyze inventory across locations; reorder products based on set pars and monthly reviews.

• Develop and execute retail plans (e.g., holiday, pride merch) and a social/PR content in alignment with brand goals.

• Provide customer service support, including issue resolution and return management.

• Monitor all controllable costs, forecast sales based on analytics, and report monthly/quarterly goals to ensure annual retail sales targets are met.

• Source vendors, develop new products, refresh current product, act as a liaison between the hotels and retail vendors, ensuring offerings are cohesive, represent the property brand and vision.

• Assist F&B Director with curation and implementation of minibar + bodega selections, pricing, placement and operations where applicable

• Style merchandise and retail displays, including new store design and build outs, fixtures and signage

• Manage E-Commerce and oversee quality control of online stores (i.e. ensure quality product photography, develop Bunkhouse appropriate product copy, maximize potential of online retail sites)

• Oversee standardized in-store packaging program, sourcing and developing

• Lead monthly retail meetings with General Manager and on property retail representatives

• Develop departmental objectives, budgets, policies, procedures, cost improvement objectives, action plans, and strategies

• Attend local and national trade shows and markets to scout new items

• Ensure property staff have a complete understanding of product qualities and sufficient training before holding them accountable for results

• Ensure open lines of communication with staff, all departments and upper management via email, Basecamp, meetings, etc.

Based upon fluctuating demands of the operation and to exceed guest and customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and s are subject to review and revision.

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